FAQ's & Policies
Q: Do you accept custom orders?
A: Absolutely! Please allow for proper lead time 1-2 weeks depending on size and complexity of order, just email me :0)
Q: Do you do jewelry repairs?
A: Yes, but repairs are limited to our products at this time, see return policy for more info about this.
Q: Do you ship outside of the U.S. ?
A: Almost everywhere. We follow USPS postal guidelines.
Q: Do you accept personal checks?
A: No, we are unable to accept personal checks for payment.
REFUNDS & EXCHANGES
A refund or exchange will be given if an item is defective, not as described, or damaged during shipment. Item must be returned in original condition & packaging within ten days of purchase date. Buyer must email Sara Nolte Design upon receipt of item if there is a problem & obtain return approval number. Item must be returned via USPS, UPS, or FedEx insured.
Should your item need repair, please return it with all parts insured, postage paid via USPS, UPS or FedEx & well padded in padded envelope or appropriate box with all parts to Sara Nolte Design for repair free of charge within 30 days of purchase less materials & handling. Products purchased over 30 days will be repaired at cost of materials, handling and a modest labor fee. Please feel free to email questions or concerns. We are only able to repair Sara Nolte Design products.
I ship via USPS, insured first class. Shipping handling is Free within the US.
Please email me for shipping rates outside of the United States. Shipping outside of the United States is via USPS Priority mail and usually takes 6-10 business days.
Most times it is quicker, but I can't promise that. The cost of this for most countries outside of the U.S. is usually between 14.00-25.00 USD depending upon your location, however please check with me first to be sure.
Purchased items will be shipped within 24 hours of receiving complete/cleared payment.
If you have any questions or special requests please do not hesitate to contact me at firstname.lastname@example.org
I am happy to help :0)